Frequently asked questions
Is your question not listed? Then please contact our customer service.
Do I need a hearing test?
Not at all. Our devices are set for the most common hearing losses out of the box and are easy to adjust. If they’re not right for you, tell us within 100 days for a full refund under our ClearHearing+ Care.
Are these amplifiers?
NO. These are true FDA registered over the counter hearing aids, not to be confused with cheap amplifier alternatives.
Will this fit in my ear?
We include multiple earbud sizes so you can find the right fit. If those don’t work, we’ll send more sizes.
Do I need to install an app?
No. Ultra works out of the box and auto-adjusts. No smartphone, setup, or downloads.
Do these help with tinnitus?
We have 1000s of customers who report Ultra has helped with their tinnitus and ringing in the ears.
What if they don't work for me?
We offer a 100-day money-back guarantee. If you’re not satisfied, contact us within 100 days of receiving them.
How are the prices so low? What's the catch?
We cut out expensive middle men like sales reps, hearing centers, and audiologists, which drive up the cost to consumers like you. This allows us to provide you hearing aids with similar technology to $5,000 prescription devices, but at a fraction of the price.
Lightweight, Discreet Design
Weighing less than a penny, you'll forget you're wearing them while enjoying crystal-clear sound.
When can I expect my order?
Fast! We ship all orders within 24-48 hours of receiving them! On average our product is delivered within 3-8 business days.